Customer Service a Lesson for All

Recently I stopped in at a local fast food to get some lunch. After placing my order, when it came time to purchase it: I couldn’t reach the debit machine that was affixed to the counter. The girl who was serving me, and a man who appeared to be a manager just looked at me bewildered to find a solution. I didn’t have any cash on me at the moment, and I felt like this wasn’t my problem to solve.

So I simply stared back at them waiting for them to solve the problem. The manager thinking fast on his feet finally had the girl go and get the portable debit machine they use for deliveries. I did not find his experience to be at all embarrassing from my perspective. However, I thought it a good lesson in customer service. The whole experience has had me thinking about how they would’ve handled it had they not had the portable debit machine. I would like to think that I am not the first patron may have had in a wheelchair but given the fact that they were so visibly embarrassed by the situation makes me wonder if they ever come across before.

Has anyone else and into difficulties of being unable to reach the debit machine when trying to pay for something, if so, what did they do about it?

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About lifeofthedifferentlyabled

Laura Forde founded her blog through my eyes: my life with cerebral palsy in December 2009 out of a great need she had, realizing that there was a vast gap in firsthand accounts of what life was like living with Cerebral Palsy: she knew then that the only way to see this reflected online was to create the change herself and thus this blog was born Laura was born four months premature, weighing a mere one pound three ounces and given ten percent odds for survival. She was diagnosed with cerebral palsy at the age of three. After graduating from college, she continued writing and doing what she loves to do most; speaking to groups about her life experiences and sharing what she has learned from her journey. Her blog lifeofthedifferentlyabled was created after discovering that the online community lacked the voice of people in her situation. In its first year, the site saw over 20,000 hits from all over the world. Her readers are from all walks of life; some with disabilities, parents of children, professionals, and others who seek to gain a better understanding of the world of the differently abled. You can follow her on Twitter or Facebook
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One Response to Customer Service a Lesson for All

  1. Deb says:

    Hmmm… good food for thought here. Thanks for sharing.

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