Recently I stopped in at a local fast food to get some lunch. After placing my order, when it came time to purchase it: I couldn’t reach the debit machine that was affixed to the counter. The girl who was serving me, and a man who appeared to be a manager just looked at me bewildered to find a solution. I didn’t have any cash on me at the moment, and I felt like this wasn’t my problem to solve. So I simply stared back at them waiting for them to solve the problem. The manager thinking fast on his feet finally had the girl go and get the portable debit machine they use for deliveries. I did not find his experience to be at all embarrassing from my perspective. However, I thought it a good lesson in customer service. The whole experience has had me thinking about how they would’ve handled it had they not had the portable debit machine. I would like to think that I am not the first patron may have had in a wheelchair but given the fact that they were so visibly embarrassed by the situation makes me wonder if they ever come across before.
Has anyone else and into difficulties of being unable to reach the debit machine when trying to pay for something, if so, what did they do about it?